If some or all of your order qualifies as a freight shipment, then it will be delivered by a freight carrier. Your order will require a scheduled delivery and the freight carrier will call you to set up this appointment about 3-5 business days after your order has shipped.
Since an appointment is required for delivery, please make sure that the shipping address and contact telephone number you entered are correct. If the carrier is unable to reach you to arrange delivery, they may have to place the item on hand and storage costs may begin to accrue.
If you are aware of any hindrance for a semi-truck/tractor trailer to make the delivery to your address, please update the address or reduce the size of your item(s) accordingly. Once your order has shipped, any incidental charges you incur (such as address change, storage fees or inside delivery) will be at your cost.
What should you expect when your order has shipped?
- You will receive a phone call from the freight carrier to set up a delivery time, so it is extremely important that the contact phone number on your order is valid. You must set up a delivery time in order to receive your package. A missed call will result in possible delays. Delays due to the carrier's inability to reach you may result in the accrual of storage fees.
- When your canvas is delivered, the driver will unload the crated canvas(es) from the truck for front door delivery. Unless otherwise noted and paid for on your delivery, the driver will only provide front door delivery. If you need any additional services*, please let us know immediately. There will likely be costs associated with these services.
- Upon delivery, if there is any noticeable damage due to delivery and handling, please refuse the package and contact us for a replacement.
Items are eligible for freight if they meet the following requirements:
- They are greater than or equal to 61" width and 41" height. (Or 41" in height and 61" in width.)
- They are greater than or equal to 48" in width and height.
- They are greater than or equal to 70" in width and 26" in height. (Or 26" in width and 70" in height.)
- They are 80" in width or height.
- The order contains 20 or more pieces.
What to expect once your freight order has shipped:
• You will receive a phone call from the freight carrier to set up a delivery time, so it is extremely important that the contact phone number on your order is valid. You must set up a delivery time in order to receive the canvas. A missed call will result in possible delays. Delays due to the carrier's inability to reach you may result in the accrual of storage fees.
• When your canvas is delivered, the driver will unload the crated canvas(es) from the truck for front door delivery. Unless otherwise noted and paid for on your delivery, the driver will only provide front door delivery. If you need any of the additional services such as inside delivery, please let us know immediately. There may be additional costs associated with inside delivery.
• Upon delivery, if there is any noticeable damage due to delivery and handling, please refuse the package and contact us for a replacement.
*If you need any of the additional services listed below, please let us know immediately upon placing your order so that we can provide you with a quote:
Inside Delivery- The carrier will bring the item into your home or building
White Glove Service- The carrier will unpack the item from the crate(s), bring it into your home or suite, and remove packaging debris
Pup Truck- A shorter truck will be used to complete delivery