We are happy to help resolve any issues that may have happened during shipping.
A package is considered lost if
- It has not been delivered 24 hours after the expected delivery date and time.
- The tracking status has not updated in more than 3 business days.
- The carrier has marked the status as lost.
- If your artwork doesn't arrive in perfect condition, just let us know and we will print a new custom piece for you.
- If you received the wrong item, please let us know so we can quickly print and ship out the correct artwork.
Please click here to request a replacement for any of the reasons above. Be sure to include the order number, picture of the issue (if applicable), as well as a description of the issue.
If you ordered a large item measuring 40"x 60" or larger it will be delivered by a freight carrier. You will receive a detailed email with instruction on the delivery process. MORE INFORMATION ABOUT FREIGHT