When we put an order on hold, we send an email from thecrew@canvasondemand.com that explains why the order was put on hold. If you see your order is on hold and you did not receive an email, please let us know by contacting us with your order number.
IMPORTANT: Please make sure to check your SPAM folder and add thecrew@canvasondemand.com to your safe sender’s list.
Payment Issues
If you need to submit new payment information and you have not received a secured payment assistance email, please let us know by contacting us with your order number.
Image Quality
When we put an order on hold for image quality issues, we send an email from thecrew@canvasondemand.com that contains an upload link. Utilize this upload link to send us a new file from your desktop PC or your mobile device or tablet.
iPhone or iPad Instructions
Navigate to http://www.canvasondemand.com/upload/ in your mobile device browser.
- Fill out the short form then click “Browser For Files.”
- Select “Photo Library” or “More” (if your file is stored in an alternate location on your device).
- Select the image you would like to upload for your replacement.
- Once the image is attached and the form is completed, select “Continue” to submit your image.
The page will process the upload and will pop up with the following message to confirm upload - “Thank you! Your image has been successfully uploaded.”
Android Instructions:
You will need Android version 5.1 (Lollipop) or more recent to use the upload feature.
Navigate to http://www.canvasondemand.com/upload/ in your mobile device browser.
- Fill out the short form then click “Browser For Files.”
- Select “Gallery” or “Photo Album.”
- Select the image you would like to upload for your replacement.
- Once the image is attached and the form is completed, select “Continue” to submit your image.
The page will process the upload and will pop up with the following message to confirm upload - “Thank you! Your image has been successfully uploaded.”