Our goal is that you LOVE your canvas!
If you are not completely satisfied, please let us know so that can work with you to make sure you LOVE your order! Below you can find our full policies for damaged items, exchanges, and returns.
What if my order arrives damaged or defective?
Any order that doesn't arrive in perfect condition – either from a flaw in printing or physical damage – will be fixed immediately at no cost or hassle to you. To begin our return or exchange process, please email firstname.lastname@example.org with your order number ,description of the issue and a photo. Our returns specialist will contact you back within 2-3 business days to resolve the issue.
What if I don’t love my canvas?
If the selected photo isn’t perfect for your space or you are unhappy with the order results, we are happy to work with you on a resolution. All orders fall into either one of two categories:
If your order used a discount code with a 'final sale' condition...
Vouchers and many coupons have a sale-specific returns policy. You can always check the sale terms and conditions before ordering to review these policies. These discounts typically have a “final sale; no returns” stipulation listed in the Terms & Conditions or Fine Print. However, if upon receipt you are unhappy with how the image looks, we are happy to help you with an exchange! The only cost would be the shipping rate on the new print.
If you upgraded your order with Review/Retouching services or used a code with no specific final sale conditions...
With an upgraded order, if you are unhappy with the image print quality, canvas size, border, or dislike the image when printed, we are happy to assist you with a reprint at no additional cost. If you want to change the size of the canvas, the only cost would be the price difference between sizes if you exchange for a larger size.
To begin our return or exchange process, please email email@example.com with your order number and a description of the issue. Our returns specialist will contact you back within 2-3 business days to resolve the issue.